Customer Engagement - German or Danish fluent - Dublin

Location
Dublin City Centre, Dublin
Salary
EUR40000 - EUR45000 per annum + Bonus + Benefits
Posted
05 Oct 2018
Closes
02 Nov 2018
Ref
SS
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client is a leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

The role: Customer Engagement Executive

Primary Accountabilities & Responsibilities include:

* Engage, educate, and develop inbound inquiries through customer engagement to resolution.
* Explore and fulfill customer needs by identifying and creating sales-ready leads that are escalated to the sales teams.
* Provide direct response interactions with customers across all channels, including phones, live chat, email and social media.
* Document and Track customer interactions in the company's CRM system.
* Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn and YouTube

Desired Skills:

* Minimum of 2 years' experience in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement role essential
* Fluency in Dutch and English
* Preferred education in the subjects of Digital, Marketing, Analytics, Technology, Computer Science, but not essential
* Online or Digital marketing experience and/or awareness of Personas, Content Engagement, Social Channels, Live Chat Engagement
* From time to time travel to the US or Territory country may be involved
* Ability to identify opportunities through exploration of customer needs

Location: Dublin - Ireland

If you think you are a good fit for this role, please, apply through e-mail: amanda.ferreira@manpower.ie

Good luck! :)

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