German Customer Support - Social Media - Marketing

EUR27000 - EUR28000 per annum
09 Oct 2018
16 Oct 2018
Valentina Veronica
Job Type
Manpower's client is an outsourcing company that provides operational services, Marketing, consulting and IT Services.

* Responsibilities include *

- Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
- Providing product and tool support to improve the overall experience and drive higher product adoption and spend
- Ability to identify trends and solve problems facing multiple SMB clients
- Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
- Provide vital product insights and feedback on client products

* Skills and Qualifications *

- Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
- Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
- Familiarity with online advertising products and social media
- Fluency in English and German

Please note that ONLY applicants with STAMP 4 or EU CITIZENSHIP will be considered.

Salary is 28k + Bonus.

Sounds interesting? Apply today at

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