Technical Support - French Speakers

Location
Dublin
Salary
EUR26000 - EUR27000 per annum
Posted
09 Oct 2018
Closes
16 Oct 2018
Ref
ACC
Contact
Valentina Veronica
Sector
IT
Job Type
Permanent
Hours
Full-time
Manpower's client is an outsourcing company that provides operational services, Marketing, consulting and IT Services.

* About the Role *

For this role you are an experienced analyst that is able to debug issues as well as deploy and test applications. You must be comfortable using multiple platforms, frameworks, and software development kits. The analyst will take ownership of developer concerns and provide quality customer service to ensure the concerns are addressed swiftly and effectively. The analyst will use critical thinking and a keen attention to detail to address issues. He/She will ensure the workflow meets high expectations in regard to quality, integrity and customer experience. The analyst must be able to clearly notate bugs, edge cases and findings then share this information with multiple teams, technical managers and developers. Candidate should seamlessly switch between collaborating within a team and working independently on time sensitive tasks. The analyst is expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics.

* Qualifications *

-Experience with technical support, JS/NodeJS/REST
-Experience with customer service
- Computer science degree or equivalent experience
- Strong and effective written and oral English communication skills
- Fluent in French and in English
- Experience in analysis, troubleshooting, and problem solving
- Impeccable attention to detail
- Ability to multitask under pressure in an ever changing environment
- Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolution
- Must proactively communicate status across various teams including technical and non technical partners.

Sounds Good? Apply today at valentina.veronica@manpower.ie

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