Digital Marketing Support Analyst - French Market

Location
Dublin
Salary
EUR26000 - EUR28000 per annum
Posted
10 Oct 2018
Closes
07 Nov 2018
Ref
AC
Contact
Audrey Casier
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time
Looking for a candidate with some experience working in a client-facing technical service environment, preferably supporting web-based products to work for market-leading online advertising and online search provider.

Responsibilities:

● Troubleshoot and resolve issues related to online advertising tools
● Provide guidance and consultative technical support to clients and Account Managers
● Provide product, troubleshooting & workflow guidance and training to new hires
● Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
● Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness
● Work on internal product initiatives like process automation, product improvement suggestion development


Required Skills/Competencies/Experience:

● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Strong collaboration, leadership, organization and the ability to work well in teams
● Demonstrated creative problem-solving approach and strong analytical skills
● Strong communication skills
● Digital advertising / Ad operations experience

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