Customer Service Agent with German/ Turkish

2 days left

Up to EUR28000 per annum
12 Oct 2018
19 Oct 2018
Bianca Petri
Job Type
Required Credentials and Experience:

Fluent written and spoken English and German or Turkish (additional languages are a plus)
Experience in B2B customer support, account management (virtual/remote or on client site) using email/phone/chat
Demonstrated creative problem-solving approach and strong analytical skills
Strong troubleshooting and issue resolution skills
Excellent customer service skills including follow-up, verbal and written communication
Ability to work independently with minimal client supervision
Ability to absorb technical concepts and communicate them to a non-technical audience
Comfortable in a web/internet environment accessing content for review/application
Strong written communication skills with linguistic affinity
Detail-oriented, organized, and very proactive
Experience working with external customers and merchant partners
Preferred Credentials and Experience

At least 1 year office experience, working in an office environment
Prior experience with operating in a fast paced, start-up like environment
Prior experience in an online search, social media, internet, advertising, e-retailing, marketing company
Prior experience in a publishing company and or digital media outlet
Familiarity with general web technologies


Assisting publishers and authors with technical issues and general program questions via multiple channels
Troubleshooting issues publishers and authors might be facing using a wide variety of tools
Proactively flag opportunities for product, process or policy improvements
Strive for optimal performance in terms of customer satisfaction, quality and responsiveness

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