Content Moderation Associate - German

2 days left

Location
Dublin
Salary
Up to EUR24500 per annum + bonus
Posted
17 Oct 2018
Closes
14 Nov 2018
Ref
LDO
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
You will be part of a rapidly growing multilingual team. The Team will be working on-site with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project.

The focus of the role will be to:

* Work with an online tool and validate accuracy of data displaying on certain websites.
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
* Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
* Process and raise required requests/transactions and make sound decisions related to customer requirements.
* Follow all compliance and security measures relating to client data.
* Take action on process transactions and handle the same with proper research.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
* Adhere to process norms and structure.

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