L2 Deskside Support - Cork/Kinsale
We have an exciting opportunity for an engineer to join our team providing support to users on our customers' sites in Cork and Kinsale. Services provided are predominantly end user workspace software support and IMAC/life cycle with some break fix. Ownership of a car is necessary.
Your job will be:
*Second level support of the client and application software on a range of multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
*Supporting Windows 7 and migration to Windows 10
*1st line support in Network Patching.
*Other IMAC activities including office moves and software installations
*PC lifecycle management
*Hardware imaging and testing prior to deployment.
*Preparation and management of site documentation and assisting the team lead and account SDM with any escalations. Assist to ensure Health and Safety requirements are met and kept up to date.
*A small amount of Hardware break fix may be required.
*Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
*Be able to assist in the of management small projects/change. E.g. hardware or application updates.
To be a good fit you need:
*To own a car
*Proven software and hardware troubleshooting skills
*Experience of supporting Windows 7 and Windows 10 client.
*Experience of supporting Microsoft Office suites including Office 365
*Experience of remote support using MSRA, Lync/skype and Remote Desktop
*Excellent written and verbal communication skills
*A+ or other relevant certification
*A high level of customer focus
Salary up to €31,000 + travel expenses for driving between the sites