L2 Technical Support - Beginner Web Developer - French Speaker

Location
Dublin
Salary
Up to EUR30000 per annum
Posted
26 Oct 2018
Closes
23 Nov 2018
Ref
COGN
Contact
Audrey Casier
Sector
IT
Job Type
Permanent
Hours
Full-time
This role requires an experienced analyst that is able to debug issues as well as deploy and test applications. He/She must be comfortable using multiple platforms, frameworks, and software development kits.


Qualifications:

The analyst must be able to clearly notate bugs, edge cases and findings then share this information with multiple teams, technical managers and developers. Candidate should seamlessly switch between collaborating within a team and working independently on time sensitive tasks. The analyst is expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics.

- Experience with technical support, JS/NodeJS/REST/JSON experience
- Experience with customer service
- Computer science degree or equivalent experience
- Strong and effective written and oral English communication skills
- Fluent in the target language and in English
- Experience in analysis, troubleshooting, and problem solving
- Impeccable attention to detail
- Ability to multitask under pressure in an ever changing environment
- Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions
- Be able to work as an individual as well as a contributor to a close team
- Be able to use critical thinking and take initiative on action items
- Must proactively communicate status across various teams including technical and non technical patterns.

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