SMB Customer Experience Agent - Dutch and German Speakers

Up to EUR26000 per annum + bonus
26 Oct 2018
23 Nov 2018
Audrey Casier
Job Type
Looking for a Small to Medium sized focused customer. You will be in daily contact with specific clients of one of the biggest IT companies in the worlds helping them to reach their business goals and marketing campaigns.

Responsibilities include:
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products

Profile Attributes:
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Ability to multi-task and work under pressure
* Excellent communication skills: verbal, written, listening skills

Required Skills and Experience
* Familiarity with online advertising products and social media
* Fluency in English AND full fluency in Dutch

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