Technical support - Web Products - German Fluent - Dublin

Location
Dublin, Dublin City Centre
Salary
EUR26000 - EUR27000 per annum + Bonus
Posted
01 Nov 2018
Closes
16 Nov 2018
Ref
ACC
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Are you interested in bringing your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharp your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Manpower's client works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

The role: Technical Support - Analytics

Immersed in cutting-edge Digital Marketing Technology, they provide specialist assistance to Paid Search Ad Serving and Tracking Platforms that connect and enhance popular products.
Part of the role is also to liaise with product experts, engineers and other support teams in a timely manner and to ensure proper documentation, escalation, tracking, and follow up of all requests.

Roles and Responsibilities:

● Troubleshoot and resolve issues related to Enterprise Level Paid Search Accounts
● Provide guidance and consultative technical support to Clients and Account Managers on Premium Marketing Platforms
● Provide product, troubleshooting & workflow guidance and training to new hires
● Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
● Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness

Required Skills/Competencies/Experience:
● Strong analytical/technical background or experience in a client-facing technical environment supporting web-based products
● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Fluency in German and English.

Technical Skills:
● Prior knowledge of online advertising products/tools and KPIs, interacting with a publisher or advertiser-facing Ad management platform
● Practical knowledge of HTML and Web-Services
● Studies or partial studies in relevant field (i.e. B Tech, BCA, BSc Computing, BSc IT or Digital Marketing) or Equivalent Professional Experience

Location: Dublin 3

If you are interested in making part of a dynamic team which is growing, send your CV to amanda.ferreira@manpower.ie

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