Cloud Technical Support - German Fluent - Galway | Ireland

Manpower's client is an enterprise software which reinvented how business was done. They are a market leader in enterprise application software, they remain true to their roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for employees and customers across borders and cultures.

The role: Cloud Technical Support

Technical Support Engineer is to support the global growth in CallidusCloud from Galway's office in Ireland. CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation - driving bigger deals, faster.

Technical Support Engineers will work closely with the Global Support Team, customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to CallidusCloud customers, consultants and partners/

This is what you can look forward to...

* Act as the point of contact for Callidus customers, consultants and partners requiring application support.
* Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products.
* Researches, analyzes and troubleshoots to diagnose and resolve technical problems
* Install and configure the product suite to recreate issues and analyze for root cause
* Coordinate with Cloud Operations, Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving system or product defects.

Qualifications/Requirements to fulfil this position:

* Bachelor's degree in Computer Science, CIS, MIS, STEM, or related experience in a similar role
* 3+ years of experience in a customer support environment, SaaS experience a plus
* Experience with relational databases (such as Oracle, SQL Server, etc.)
* Experience with Linux and Windows operating system
* Foundational knowledge of technology components such as:
SQL and stored procedures (PL/SQL, T-SQL)
Java language including XML, Servlet, EJB APIs
Scripting programs e.g. Python, Groovy
Web Application servers e.g. Tomcat, Weblogic
* Ability to speak/read/write fluent German and English

Details:

* Salary from 38K up to 40K
* Company offers an amazing package of benefits
* There is relocation support to candidates coming from outside of Ireland.
* Location: Galway - Ireland

Bring your skills to one of the most famous IT company in the world! Send your CV to [email protected]