German SMB - Customer Support - Social Media

Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations

To be successful in this role you're a dynamic individual with excellent customer service skills able to thrive in a dynamic, team-focused environment and a passion for helping others achieve results.

* Responsibilities include *

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through
different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher
product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns
through consultation, education, and support, demonstrating the value of the clients SMB
advertising solutions
* Provide vital product insights and feedback on client products

* Profile Attributes *

* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp
quickly
* Professional customer service skills: solutions mind-set, helping nature, passion for the
customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Ability to multi-task and work under pressure
* Work experience with internationally distributed teams is a plus

Location: Dublin 3

Salary is 26k + Generous Bonus

Sounds Good? Apply today sending your cv at valentina.veronica@manpower.ie