Hebrew SMB - Customer Support - Social Media
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR25000 - EUR26000 per annum + Bonus
- Closing date
- 12 Nov 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
To be successful in this role you're a dynamic individual with excellent customer service skills able to thrive in a dynamic, team-focused environment and a passion for helping others achieve results.
* Responsibilities include *
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through
different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher
product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns
through consultation, education, and support, demonstrating the value of the clients SMB
advertising solutions
* Provide vital product insights and feedback on client products
* Profile Attributes *
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp
quickly
* Professional customer service skills: solutions mind-set, helping nature, passion for the
customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Ability to multi-task and work under pressure
* Work experience with internationally distributed teams is a plus
* Fluency in English or Hebrew
Please note that stamp 4 or EU Citizenship is required.
Location: Dublin 3
Salary is 26k + Generous Bonus
Sounds Good? Apply today sending your cv at [email protected]
To be successful in this role you're a dynamic individual with excellent customer service skills able to thrive in a dynamic, team-focused environment and a passion for helping others achieve results.
* Responsibilities include *
* Providing support to small and medium-sized businesses (SMBs) based in EMEA through
different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher
product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns
through consultation, education, and support, demonstrating the value of the clients SMB
advertising solutions
* Provide vital product insights and feedback on client products
* Profile Attributes *
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp
quickly
* Professional customer service skills: solutions mind-set, helping nature, passion for the
customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Ability to multi-task and work under pressure
* Work experience with internationally distributed teams is a plus
* Fluency in English or Hebrew
Please note that stamp 4 or EU Citizenship is required.
Location: Dublin 3
Salary is 26k + Generous Bonus
Sounds Good? Apply today sending your cv at [email protected]
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