German Web Analyst - Digital Marketing

Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

As a Technical Web Analyst you will work in a client-facing technical service environment supporting the DCM platform.

* Main Responsibilities *

● Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.
● Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.
● Ensure client's support tickets are resolved in a fast and professional manner
● Provide guidance and consultative technical support to clients and Account Managers
● Be aware of current technical bugs/issues and provide workarounds when possible.
● Provide product, troubleshooting & workflow guidance and training to new hires
● Maintain strong QA standards and customer satisfaction.
● Adhere to SLA's and KPI's

* Required Skills/Competencies/Experience *

● Experience working in a client-facing technical service environment is an advantage, preferably supporting web-based products
● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Strong collaboration, leadership, organization and the ability to work well in teams
● Demonstrated creative problem-solving approach and strong analytical skills
● Strong communication skills
● Fluent written and spoken English AND German


Salary is 28 k + bonus

Full training provided!

Sounds Interesting? Apply today at [email protected]