Tech Support - Dutch

Location
Dublin
Salary
EUR25000 - EUR26000 per annum
Posted
05 Nov 2018
Closes
12 Nov 2018
Ref
XRX
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is an american global corporation that sells print and digital docs solution in more then 160 countries.

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution to customers.

* Main Responsibilities *

* Act as the primary country contact for customers on all escalations
* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Facilitate or escalate customer issues and complaints, both internally and externally
* Co-ordinate all consumable calls in order to enable dispatch of the company & Multi-vendor consumables to customers
* Co-ordinate all Break/Fix calls in order to enable dispatch of the company & Multi-vendor engineers to customers
* Liaise with Various Helpdesk and Third-Party Service Providers escalating through these
avenues to close
* Flexibility to take on additional tasks as directed by Team Lead
* Validate Customer details and requirements on data entry, categorize and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls

* Requirements *

* A-Level Education / Leaving Certificate or equivalent.
* Fluency in English and Swedish
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications,
Networking, Network protocols, etc).
* Skill and competency at providing professional technical telephone support.
* Able to work under pressure and deal positively with difficult situations.
* Able to convey sensitivity and a positive approach to customer needs.
* Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
* Fluent in English and DUTCH

Location : Dublin 15

Salary is 26k + Benefits (Pension, life assurance, social club, bonus structure)

Sounds Interesting? Apply today at valentina.veronica@manpower.ie

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