Technical Service Team Lead

Are you an enthusiastic technical professional with a passion for
providing top class service and leading and developing a team? we are currently expanding, so we are looking for a Technical
Service Team Lead to support our business.

The Role:
Reporting to the Customer Service Operations Manager, you will lead and develop a
technical service team that provides industry leading product and technical support to
Java Republic customers across the island of Ireland. The technical service team is
responsible for installing and maintaining coffee brewing equipment at customer sites to a
standard that ensures delivery of our product to end consumer at the optimum quality.

Equipment Installation & Maintenance
▪ Supervise the process of site survey & installation of coffee equipment, liaising with Sales,
Quality teams and customers to deliver successful outcomes.
▪ Ensure effective trouble-shooting and first-time resolution on customer site where possible.
▪ Manage efficient maintenance and economic use of spare parts.
▪ Maintain accurate recording and reporting of equipment movement / spare parts usage /
service requests / etc. using SAP and Salesforce.com.
▪ Ensure service activities comply with all relevant health, safety, hygiene, quality assurance and
environmental legislation.
▪ Be hands on and technically capable to support the team to resolve technical issues as
required.


Essential Requirements
▪
3rd level qualification in technical / engineering discipline, or the National Craft Certificate with
additional specialized training and experience.
▪ Good knowledge of design and maintenance of mechanical / electronic systems. Experience
of beverage dispense systems would be an advantage.
▪ Strong problem-solving skills with the ability to come up with practical solutions.
▪ Customer service focus and can build trusted relationships with customers.
▪ Excellent communication skills & a team player who collaborates with colleagues across the
organisation.
▪ Experience of leading teams with a passion for coaching and developing others.
▪ Background in food & beverage or related industry.
▪ Full clean driving license

Please send CVs to Graham at [email protected] or call on 0860493659.