Customer Experience Associate with fluent Hebrew - Dublin

Dublin, Dublin City Centre
Up to EUR28000 per annum + Benefits
07 Nov 2018
05 Dec 2018
Amanda Ferreira
Job Type
Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

With approximately 373,000 people serving clients in more than 120 countries, they drive innovation to improve the way the world works and lives.

Job Title: Customer Experience Associate

This is a customer-centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company.

Responsibilities include:

* Provide multilingual customer support and advice to SMBs based in Europe, Middle East and Asia through different channels - live chat, email and phone
* Responsible for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
* Solve technical issues which are facing customers to ensure the customer is getting full use of the product
* Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them

Skills and Experience:

* Minimum of 1 year's prior work experience in the marketing or technology sector is desired
Able to deal with and solve complex queries
* Familiarity with online advertising and social media products
Fluency in English AND Hebrew

The Person:

* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

Location: Dublin 3 - Ireland

Disclaimer: Please also note that our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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