Customer Care Agent - fluent English speakers

Location
Cork
Salary
Up to EUR21000 per annum
Posted
08 Nov 2018
Closes
06 Dec 2018
Ref
CAP
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Looking for a candidate that is ready to work and grow within a company that has strong commitment to their staff in providing a positive working environment and supporting them in furthering their career!


Duties & Responsibilities:

- Work as part of a team that delivers a superior quality of service on a continuous basis.
- Work as part of a team to ensure all Service Level Agreements (SLA's) are met for contract.
- Demonstrate excellent written and oral communication skills.
- Be committed to exceptional Customer Service Delivery.
- To learn and understand the customer business and be committed to being a real part of that.
- To be committed to continuous improvement.
- Be open to new and alternative work practices.
- Take direction from Supervisor/Manager and engage in both one to one and team meetings.
- Liaising with clients in relation to all delivery aspects of contract, as and when required.
- Liaise effectively with other departments both internally at Capita and externally with the client.
- Any other operational duties as may be required from time to time
This list is non-exhaustive and duties may change to reflect the changing needs of the business.


Experience and Attributes Required:

- Fluent written and spoken English
- Good geographical knowledge of Ireland
- Proven experience in a customer service environment
- Excellent communication skills
- Ability to work to tight deadlines
- Self-motivated with good organisational skills
- Attention to detail
- Good organisational skills (time management)
- Proficient in MS office
- Fluent in Spoken Irish an advantage

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