Team Leader

Location
Dublin
Salary
Negotiable
Posted
08 Nov 2018
Closes
15 Nov 2018
Ref
JP318
Contact
Justin Pankinas
Job Type
Permanent
Hours
Full-time
Our Client is seeking a strong Team Leader to lead a team of client support analysts for a global social media organization.
The Team Leader will be responsible not only for managing day to day operations of the team, people management, performance management, but also help the client determine gaps in processes, identifying innovative ways to solve problems upstream and scale our operations.

Education:
*BA/BS degree or equivalent experience

Minimum Qualifications:
*A minimum of 2+ years' experience leading teams
*Demonstrated capability in driving performance improvement and managing people
*Excellent communication skills - written and oral
*Client focused and solutions oriented; Good problem solving and analytical skills
*Ability to comprehend and analyze client situations and use judgment to help analysts apply the most appropriate solution for the client
*Ability to collaborate and work effectively with cross functional and global teams
*Ability to educate customers on policy and product questions
*Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
*Decision making with ability to apply judgment to processes and situations

Preferred Qualifications:
*Experience in online advertising at a major media agency or publisher
*E-mail and chat support experience
*Experience working in and with a global organization

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