Team Manager

08 Nov 2018
15 Nov 2018
Justin Pankinas
Job Type
Our Client has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
The Team Manager role will be crucial in helping to ensure smooth delivery of service to one of our prestigious social media clients. The role of the Team Manager will be to lead a multilingual associates supporting our client.

Experience in BPO space, particularly in online space.
Build and manage strong client relationships at director and stakeholder level.
Experience managing teams across multiple geos/regions/languages.
Be point of contact for any client or internal escalations both internal and with client.
Focus, motivate and inspire team leads to drive performance in order to deliver against agreed KPIs and targets.
Provide leadership, coaching, 1-2-1s, and mentoring for team leaders to build on their strengths, drive the right behaviors, and develop them.
Managing Quality Control team ensuring optimal performance.
Daily/Weekly/Monthly/ Quarterly reporting & trending
Trend analysis & process improvements
Lead weekly client review meetings
Liaise with SDM regularly & attend client meetings
Manage conflicting priorities within team/client
Stays up-to-date with product knowledge to make effective recommendations for improved performance.

Key Skills and experience:
Experienced in leading teams will be an advantage is essential

Technology savvy and happy to learn new technology products

Reporting skills preferred

Highly communicative, flexible, open-minded and with a consultative approach

Problem solver in nature, able to do so in ambiguity.

Happy to go the extra mile to find a solution to the clients' needs

Pro-active approach

Strong business acumen, ideally with global experience.

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