Customer Experience Associate - SMB - German/Dutch Fluent

Dublin North, Dublin
Up to EUR26000 per annum + Bonus + Benefits
09 Nov 2018
07 Dec 2018
Amanda Ferreira
Job Type
Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

With approximately 373,000 people serving clients in more than 120 countries, they drive innovation to improve the way the world works and lives.

Job Title: SMB Customer Experience Associate

Role Overview:
Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem-solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

Profile Attributes:
* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Ability to multi-task and work under pressure
* Excellent communication skills in German or Dutch and English: verbal, written, listening skills

* 1-3 years prior work experience in marketing or technology
* Fluency in English AND German or Dutch

Location: Dublin 3 - Ireland

Disclaimer: Please also note that our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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