Export Customer Service Representative

Dublin, Blanchardstown
09 Nov 2018
13 Nov 2018
Supreet Sarna
Job Type
Exciting opportunity to work with a leading Medical device company, Integra Life Science based in Blanchardstown, Dublin 15.

This is a 1 year contract role with a very high possibility of extension of contract or go permanent with the company.

If you are looking to progress your career in Exports within Customer Service environment and be a part of saving people's life, this is the role for you!!

What you will be doing..

*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
*Deal with international market and work with incoterms and letter of credit
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
*Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
*Ensure order processing holds are addressed in a timely manner.
*Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
*Create and distribute daily sales invoices.
*Process requests for catalogs, price sheets, and copies of invoices.
*Will be required to work during Irish public and bank holidays, subject to local law

What we are looking for..

*Ability to speak, read and write in fluently in English
*Experience or knowledge in Letter of credit and Incoterms
*Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
*Passion for customers and delivering a world-class service experience
*Demonstrated critical thinking, problem solving and analytical skills
*Sense of urgency and proven ability to work under pressure
*Attention to detail and strong organizational skills
*Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable

If you are interested, please apply or spread the word.

We appreciate your interest, only candidates being considered for this role will be contacted directly.

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