Cloud Technical Support - German

Location
Galway
Salary
EUR36000 - EUR37000 per annum
Posted
09 Nov 2018
Closes
16 Nov 2018
Ref
sp
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
This is what you can look forward to:

Act as the point of contact for Callidus customers, consultants and partners requiring application support
Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools
Researches, analyzes and troubleshoots to diagnose and resolve technical problems
Install and configure the product suite to recreate issues and analyze for root cause
Develops and maintains effective relationships with internal and external customers
Proactively communicates client status, concerns and issues to appropriate management team
Contribute to Callidus Community e.g. responding to product forums and posting Knowledge-Base articles
Updates Support case tracking system to provide accurate and current documentation of issues
Coordinate with Cloud Operations, Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving system or product defects.
There is relocation support to candidates coming from outside of Ireland.
Qualifications/Requirements to fulfill this position:

Bachelor's degree in Computer Science, CIS, MIS, STEM, or related experience in a similar role
3+ years of experience in a customer support environment, SaaS experience a plus
Experience with relational databases (such as Oracle, SQL Server, etc.)
Experience with Linux and Windows operating system
Foundational knowledge of technology components such as:
SQL and stored procedures (PL/SQL, T-SQL)
Java language including XML, Servlet, EJB APIs
Scripting programs e.g. Python, Groovy
Web Application servers e.g. Tomcat, Weblogic
Ability to speak/read/write fluent German and English
Excellent customer relationship, organizational, verbal and written communication skills
Highly dependable and professional
Excellent problem solving and listening skills
Highly motivated, self-starter with a strong positive attitude

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