Quality Assurance Specialist Optimization

EUR30000 - EUR40000 per annum
09 Nov 2018
16 Nov 2018
Bianca Petri
Job Type
The QA Specialist is tasked with evaluating and ensuring quality delivery of the Optimization Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team. Main responsibilities include:

Analyze campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
Identify improvement opportunities within the Quality processes
Conduct root cause and other data analysis
Act as liaison with managers and supervisors to ensure consistent quality measurements
Execute ad-hoc quality requests as assigned by the Service Delivery Manager
Analyze Customer Satisfaction Survey results & recommend improvement efforts
Ensure process maintenance and continuous improvement
Provide one-to-one feedback and continuous improvement sessions to optimizing agents
In charge of track trending, turn-around times, handle times etc.
Act as Subject Matter Expert (SME) for QA evaluations
Contribute to the QA Team's development and share knowledge within the team

Basic Qualifications

1,5+ year of SEM experience managing PPC campaigns (Search Engine Optimisation; Worked on Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, and Account Audit)
Proven experience in developing search marketing campaigns for advertisers
Recommended strategies and suggestions on improving client's campaign performance
Past experience of European Market on Optimization
Language skills
The ideal candidate should be fluent in English AND one other European language

Review and Coaching skills:
Attention to detail - identify errors in work deliverables; ensure best 'internal quality' of work
Provide day-to-day SME support to Optimizers on team
Coach employees on improvement areas - individual performance as well as process related
Data oriented - understand trends in individual and team work performance (e.g. error analysis)
Identify innovative ways to improve team quality

Preferred Qualifications

Ability to identify operational opportunities for improvement
Excellent communication and interpersonal skills
Strong organizational and administrative skills
Ability to operate within a team environment
Multi-tasking and prioritizing work across supported clients
Use appropriate mannerisms/behavior when interacting with client groups and/or end-users
Communicate comfortably with Accenture management and clients
Escalate conflicts in a timely manner to appropriate personnel
Be open and flexible to new ideas that may alter team goals
Excellent organizational skills and detail oriented approach to problem solving

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