Content Moderation - French and Mexican Spanish

4 days left

Location
Dublin
Salary
EUR22000 - EUR23000 per annum
Posted
09 Nov 2018
Closes
16 Nov 2018
Ref
cog
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
We run a multilingual Customer Support and Content Review Centre onsite one of our Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.

You will have an opportunity to collaborate with a wide variety of stakeholders, both locally and globally.

The focus of the role will be to:
*Work with an online tool and validate accuracy of data displaying on certain websites.
*Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
*Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
*Process and raise required requests/transactions and make sound decisions related to customer requirements.
*Follow all compliance and security measures relating to client data.
*Take action on process transactions and handle the same with proper research.
*Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
*Adhere to process norms and structure.


We are looking for bilingual candidates (English + one of the following: German, Dutch, Flemish,Hebrew, Danish, Finnish, Norwegian) graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.
Fresh graduates will also be considered.

Key success factors in this position are adaptability and flexibility, ability to focus on relatively repetitive tasks at a computer, good communication skills, an ability to make independent judgement and a problem-solving nature.

To be successful in this role, you will also need to have a very solid knowledge and understanding of the country where your language is spoken. This knowledge should cover geography of the country (road network, administrative boundaries, natural features, urban areas), culture, values and behaviours. Typically anyone who has lived in a particular country for a number of years would possess this knowledge.

At least upper intermediate English and full fluency in the 2nd language are required.

We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.

Apply for Content Moderation - French and Mexican Spanish

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