Customer Service - Rescue / Breakdown support (Insurance)

Dublin, Dublin City Centre
09 Nov 2018
23 Nov 2018
Supreet Sarna
Job Type
One of the leading insurance providers in Ireland are looking for Customer Service agents for their Dublin office.

Excellent location, great career development, enjoyable work environment and much more!!

This role is based in city centre to be a part of a Customer Service team supporting Rescue operations.

Role Description:

The main purpose of this role is to provide an excellent rescue service to members
To assist in the provision of an accurate Member's information service within any 24-hour period, 365 days a year
This role will also involve responsibility for dispatching Patrol and garage resources to Members that have broken down at the roadside
You will be required to work in 24*7 shifts. The shifts will be mainly days and evenings. However, the successful candidate will also be required to provide cover for the overnight shift as required.
Hours of work: 36.25 hours a week

Role Requirements:

Excellent geographical knowledge of Ireland
The ability to make quick and efficient decisions in a fast-moving environment
Demonstrated ability to handle complaints ensuring in a satisfactory conclusion
Excellent administration skills and attention to detail with a good working knowledge of MS office
Organizational skills, time management and customer focussed
Previous Call Centre experience, especially in a breakdown assistance environment, is preferable
A full CIP qualification would be desirable
A good understanding of the ISO 9001:2000 standard

To know more on the company and the role, please apply.

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