Cloud Technical Support - German - Galway

Location
Galway
Salary
EUR36000 - EUR40000 per annum
Posted
09 Nov 2018
Closes
16 Nov 2018
Ref
SAP
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is a multinational software corporation that makes enterprise software to manage business operations and customer relations.

This a very exciting role, as you will be the first team members into the Galway team, with the opportunity to grow and progress with the team. This role is the right fit for a candidate who is independent, self-motivated and career driven.

This is what you can look forward to:

*Act as the point of contact for Callidus customers, consultants and partners requiring application support
*Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools
*Researches, analyzes and troubleshoots to diagnose and resolve technical problems
*Install and configure the product suite to recreate issues and analyze for root cause
*Develops and maintains effective relationships with internal and external customers
*Proactively communicates client status, concerns and issues to appropriate management team
*Contribute to Callidus Community e.g. responding to product forums and posting Knowledge-Base articles
*Updates Support case tracking system to provide accurate and current documentation of issues
*Coordinate with Cloud Operations, Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving system or product defects.
*There is relocation support to candidates coming from outside of Ireland.
Qualifications/Requirements to fulfill this position:
*Bachelor's degree in Computer Science, CIS, MIS, STEM, or related experience in a similar role
*3+ years of experience in a customer support environment, SaaS experience a plus
*Experience with relational databases (such as Oracle, SQL Server, etc.)
*Experience with Linux and Windows operating system
*Foundational knowledge of technology components such as:
oSQL and stored procedures (PL/SQL, T-SQL)
oJava language including XML, Servlet, EJB APIs
oScripting programs e.g. Python, Groovy
oWeb Application servers e.g. Tomcat, Weblogic
*Ability to speak/read/write fluent German and English
*Excellent customer relationship, organizational, verbal and written communication

Skills

*Highly dependable and professional
*Excellent problem solving and listening skills
*Highly motivated, self-starter with a strong positive attitude

Location: Galway

Salary 36 k + Generous benefits

Sounds good? Apply today at valentina.veronica@manpower.ie

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