Technical Web Analyst - German Speakers

Location
Dublin
Salary
Up to EUR29000 per annum
Posted
16 Nov 2018
Closes
14 Dec 2018
Ref
AC1
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
As a Technical Web Analyst you will work in a client-facing technical service environment supporting the DCM platform.


Main Responsibilities

● Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.

● Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.

● Ensure client's support tickets are resolved in a fast and professional manner

● Provide guidance and consultative technical support to clients and Account Managers

● Be aware of current technical bugs/issues and provide workarounds when possible.

● Provide product, troubleshooting & workflow guidance and training to new hires

● Maintain strong QA standards and customer satisfaction.

● Adhere to SLA's and KPI's




Required Skills/Competencies/Experience

● Experience working in a client-facing technical service environment is an advantage, preferably supporting web-based products

● Ability to absorb complex technical concepts and communicate them to a non-technical audience

● Strong collaboration, leadership, organisation and the ability to work well in teams

● Demonstrated creative problem-solving approach and strong analytical skills

● Strong communication skills



Technical Skills

● Basic knowledge of HTML, JavaScript and CSS is desirable

● Data analytics skills

● Prior knowledge of online advertising products/tools

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