Technical Web Analyst - German Speakers
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Up to EUR29000 per annum
- Closing date
- 14 Dec 2018
View more
- Sector
- IT, Marketing and PR
- Job Type
- Permanent
- Hours
- Full-time
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As a Technical Web Analyst you will work in a client-facing technical service environment supporting the DCM platform.
Main Responsibilities
● Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.
● Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.
● Ensure client's support tickets are resolved in a fast and professional manner
● Provide guidance and consultative technical support to clients and Account Managers
● Be aware of current technical bugs/issues and provide workarounds when possible.
● Provide product, troubleshooting & workflow guidance and training to new hires
● Maintain strong QA standards and customer satisfaction.
● Adhere to SLA's and KPI's
Required Skills/Competencies/Experience
● Experience working in a client-facing technical service environment is an advantage, preferably supporting web-based products
● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Strong collaboration, leadership, organisation and the ability to work well in teams
● Demonstrated creative problem-solving approach and strong analytical skills
● Strong communication skills
Technical Skills
● Basic knowledge of HTML, JavaScript and CSS is desirable
● Data analytics skills
● Prior knowledge of online advertising products/tools
Main Responsibilities
● Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.
● Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.
● Ensure client's support tickets are resolved in a fast and professional manner
● Provide guidance and consultative technical support to clients and Account Managers
● Be aware of current technical bugs/issues and provide workarounds when possible.
● Provide product, troubleshooting & workflow guidance and training to new hires
● Maintain strong QA standards and customer satisfaction.
● Adhere to SLA's and KPI's
Required Skills/Competencies/Experience
● Experience working in a client-facing technical service environment is an advantage, preferably supporting web-based products
● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Strong collaboration, leadership, organisation and the ability to work well in teams
● Demonstrated creative problem-solving approach and strong analytical skills
● Strong communication skills
Technical Skills
● Basic knowledge of HTML, JavaScript and CSS is desirable
● Data analytics skills
● Prior knowledge of online advertising products/tools
You need to sign in or create an account to save a job.
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