Social Media Client Concierge - German

Location
Dublin
Salary
Up to EUR29000 per annum + Free meals on-site, pension....
Posted
22 Nov 2018
Closes
20 Dec 2018
Ref
CCDE18
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time
We are currently hiring German Client Concierges for an American multinational IT outsourcing company based in Dublin. Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mind-set. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.


Minimum Qualifications:

- Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience

- Demonstrated capability to create world-class customer experiences with each and every interaction

- Fluent in German & English (Written & Oral)

- Must have exceptional grammar and typing accuracy skills - experience with business communication

- Client focused and solutions oriented; Good problem solving and analytical skills

- Ability to comprehend and analyse client situations and apply the right solution

- Ability to collaborate and work effectively on a team

- Self-learner interested in both the how and the why

- Ability to educate customers on policy and product questions

- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail

- Ability to follow processes without being blinkered by them


Preferred Qualifications:

- Experience in online advertising at a major media agency or publisher

- E-mail and chat support experience

- Pre-sales experience, able to deliver product value proposition

- Experience working in and with a global organization

- Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.


If interested please apply below!

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