Customer Service Representative - French

Up to EUR25000 per annum
22 Nov 2018
20 Dec 2018
Maria Clesham
Job Type
We are currently hiring a French Customer Service Representative for an online ticket resale website. You will get the chance to work in a multi-national environment with colleagues from over 20 countries already working in the office.

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.

Key Responsibilities:

- Customer Service - provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality

- Ability to liaise with other departments as necessary

- Identify process improvement opportunities and raise through the appropriate forum

- Support customers directly on the ground at major events around the world

Skills and Attributes:

- Team player

- Organized and reliable with attention to detail

- Excellent multi-tasking skills

- Works well under pressure

- Hungry to take on responsibility and a willingness to do adhere to strict deadlines

- Outstanding written and oral communication in English and language applied

- Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools

- Fluency in French and English

- 1 - 2 years of professional experience

- Must be willing to work shifts during evenings and weekends

There are plenty of opportunities for progression through the company - the client is more than just a contact centre as there are operational teams across many functions located in Limerick supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

If you feel you fit the criteria above, please apply now!

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