Reports Analyst - Digital Marketing team

Location
Dublin
Salary
Up to EUR35000 per annum + Benefits
Posted
28 Nov 2018
Closes
26 Dec 2018
Ref
CGRA
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client has been a tremendous success story globally over the last 20+ years.

They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working on site with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast-paced and driven by excellence

The role: Reports Analyst

You will be responsible for the production, coordination and compilation of the internal Dashboards and regular reports alongside Weekly, Monthly and Quarterly reports.

In addition to this, you will be involved in the planning and forecasting of work volumes and resources to help the management team effectively resource their teams to meet demand.

What you will do:

● Compile and Analyse Management Information covering SLA Performance (e.g. agent performance, Transaction Volumes and Actual Vs Forecasted Performance).
● Deliver MOS Reports and Service Delivery Reports to the management team as per agreed schedules
● Use planning tools to assist the management team in making decisions on resource allocation.
● Identify, support and deliver process improvements using technical skills.


Your experience will include:

● Strong analytical attitude to working with numbers
● Demonstrate a high level of attention to detail and accuracy
● Excellent written communication and presentation skills
● Advanced/Expert level Microsoft Excel is a requirement
● Intermediate/Advanced level Microsoft Access is a requirement
● Intermediate/Advanced level SQL and VBA

Location: Dublin - East Point
Permanent contract

*Obs: The company does not sponsor visa.

If you are interested in developing your career faster in a great environment, send your CV to amanda.ferreira@manpower.ie

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