Quality Analyst - Optimization team

Location
Dublin City Centre, Dublin
Salary
Benefits + Bonus
Posted
30 Nov 2018
Closes
28 Dec 2018
Ref
CQA
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client has been a tremendous success story globally over the last 20+ years.

They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

The role: Quality Analyst role

The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project.

Responsibilities:

* Responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
* Aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
* Conduct feedback sessions with representatives and help build individual improvement plans
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

Skills:

* Adaptability and flexibility
* Good communication skills
* Problem-solving nature.

Location: Dublin 3

Interested?

Apply by sending your CV to amanda.ferreira@manpower.ie

Similar jobs

Similar jobs