Quality Analyst - Optimization team

Location
Dublin City Centre, Dublin
Salary
Benefits + Bonus
Posted
30 Nov 2018
Closes
28 Dec 2018
Ref
CQA
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client has been a tremendous success story globally over the last 20+ years.

They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

The role: Quality Analyst role

The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project.

Responsibilities:

* Responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
* Aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
* Conduct feedback sessions with representatives and help build individual improvement plans
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

Skills:

* Adaptability and flexibility
* Good communication skills
* Problem-solving nature.

Location: Dublin 3

Interested?

Apply by sending your CV to amanda.ferreira@manpower.ie

Apply for Quality Analyst - Optimization team

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.ie by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs