Customer Service Agent

Special Skills:
*Need to be able to demonstrate Customer Service ability.
*Ideally a minimum of 1 year Customer Service experience in a target driven environment or a minimum of 6 months contact center Customer Service experience.

Competences Required:
*Excellent inter-personal and communication skills.
*Target driven. Results orientated.
*Driven/self-motivated with a strong desire to succeed. Ambitious.
*The ability to work as part of a team.
*Excellent organizational skills.
*Ability to display a positive attitude and outlook.
*Strong PC skills - MS Office.
*Attention to detail.
*Flexible work ethos.

General Qualifications:
*Educated to leaving certificate level minimum/3rd level qualification desirable.

Main Tasks:
Working as part of the Clients Contact Center, the primary tasks of the role are:
*Meet and exceed targets for all relative activities on weekly basis.
*Also maintain operational KPI's whilst working on the phone, as agreed in your objectives.
*Ensure all procedures are followed to ensure compliance with insurance regulations as defined by internal procedures and the Financial Regulator.
*Project a professional and customer focused impression of company, interacting with all customers in a friendly, professional and timely manner.
*Handle objections effectively and professionally.
*Refer complaints of an extremely complex level to Supervisor/Head of Sales/Quality & Compliance as necessary.
*Undertake any other relevant duties within the scope of the job as required.