Technical Server Support with Dutch

Location
Dublin
Salary
EUR30000 - EUR31000 per annum
Posted
04 Dec 2018
Closes
10 Dec 2018
Ref
FS_NL
Contact
Livia Stasakova
Job Type
Permanent
Hours
Full-time
The world's largest technology company is looking to expand their Dutch Technical Server Support team in Leixlip. You would be the first point of contact for customers, to remotely diagnose and repair any kind of technical issues there might occur.

Your job would be:
*To provide first-line technical support to meet customer expectations.
*Work remotely to diagnose and solve customer problems, over the phone, via web collaboration and email
*Dealing with inquiries which can vary from product features, specifications and repairs to configuration assistance.
*Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
*Deliver individual performance based on metrics and related targets
*Be responsible for delivering timely, accurate customer support and technical answers along with a high degree of customer service satisfaction.
*Be a central part of identifying improvement opportunities.
*Track and document customer and problem information.
* Continually develop technical and customer service skills

To be the best fit you need:
*Written and oral fluency in English and Dutch
*Excellent communication and customer service skills
*Experience with Windows Server and Linux based OS
*Experience with virtualization VMware ESX or Hyper-V
*Knowledge of Industry Standard Servers / Server architecture
*Good knowledge of Networking and SAN

*Certification in A+ and N+ preferred
*Cisco certification an advantage

For your great work, we will offer you:
*Salary up to €31,000
*Permanent contract
*Health & Pension benefits
*Onsite gym and canteen
*Training and certification opportunities
*Reward programs for high performers
*Opportunities for advancement

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