Hebrew SMB - Customer Support - Social Media

Location
Dublin
Salary
EUR26000 - EUR27000 per annum
Posted
06 Dec 2018
Closes
13 Dec 2018
Ref
ACC
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

* About the role *

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in
this position requires exceptional customer service skills, and desire to solve problems,
ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

* Key Responsibilities *

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through
different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher
product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns
through consultation, education, and support, demonstrating the value of the clients SMB
advertising solutions
* Provide vital product insights and feedback on client products

* Skills *

* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp
quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the
advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the
customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress
and pro-actively identify areas where clients can improve how they use our solutions
* Focus on SMB customer satisfaction by driving the right product adoption for the right
customer
* Consultative selling and customer empathy mind-set
* Self-driven with attention to detail and follow-through
* Ability to multi-task and work under pressure
* Excellent communication skills: verbal, written, listening skills
* Fluency in Hebrew and English

Location : Dublin 3
Salary : 27000

Sounds good? Apply today at valentina.veronica@manpower.ie

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