Tech support - Website Optimization - German fluent

Location
Dublin North, Dublin
Salary
Up to EUR29000 per annum + Bonus + Benefits
Posted
06 Dec 2018
Closes
03 Jan 2019
Ref
CG
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client has been a tremendous success story globally over the last 20+ years.
They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

The role: Web-page Support

Ideal candidates will be comfortable understanding social media campaigns and Pages. Applicant must have experience with dealing with tool bugs, have an eye for detail, appetite for research and gathering data insights and the ability to use that to improve processes and standard.

Purpose of the Role:

- Customer Service, technical and troubleshooting support for all geo requests
- Review requests from page administrators needing assistance
- Identify trends of abuse that highlight gaps in policies
- Raise awareness to the teams and Team Leader about potentially problematic content to enhance policy definitions
- Offline review: Working Knowledge on ability to review user-generated content and decide whether it's compliant with policy

Areas of Responsibilities:

- Update required applications & tools and keep SME and TL informed of new issues
- Respond through email and chat in a timely manner
- Process Improvements and Adherence:
- Meet process SLAs / metrics - productivity and quality targets within the established timelines
- Adhere to security practices set by the organization
- German or Turkish Fluent

Education Guidelines (Typical):

* BA/BS degree or equivalent experience

Location: Dublin City Centre
Permanent contract

*Obs: The company does not sponsor visa.

If you are interested in developing your career faster in a great environment, send your CV to amanda.ferreira@manpower.ie

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