Customer Service Agent - Fluent English

Location
Dublin
Salary
Up to EUR24000 per annum
Posted
18 Dec 2018
Closes
15 Jan 2019
Ref
PB
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Be part of a team of amazing people who are the driving force, the inspiration and foundation of our client's company. Their thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We are actively looking for prospects who:
*Are passionate about client success.
*Enjoy collaborating with others.
*Strive to exceed expectations.
*Move boldly in the quest for superior and best in market solutions.

You are:

A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.


You will:

* Constantly strive for Client satisfaction, quality and service levels targets
* Work with our Corporate and Public Service Client base to resolve all post sales queries
* Liaise with other business partners to resolve queries and improve the service to our Clients
* Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
* Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction


Your background:

* Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
* Excellent communication skills, both written and verbal, and a high level of numeracy
* Experience working on multiple issues across a number of systems
* PC literate in Microsoft applications
* Strong inter-personal skills with a genuine customer focus and desire to work with people
* Proven objection handling and decision making skills


We will:

* Provide the opportunity to grow and develop your career
* Offer an inclusive environment that encourages diverse perspectives and ideas
* Deliver challenging and unique opportunities to contribute to the success of a transforming organisation
* Offer comprehensive benefits globally


Start date: 14th of January
If interested please do send me your CV to audrey.casier@manpower.ie

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