Telesales Agents (ASAP)

Location
Dublin, Dublin City Centre
Salary
EUR24 - EUR26 per annum
Posted
02 Jan 2019
Closes
16 Jan 2019
Ref
TSGS
Contact
Graham Shiels
Job Type
Permanent
Hours
Full-time
You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:
*Constantly strive for Client satisfaction, quality and service levels targets
*Work with our Corporate and Public Service Client base to resolve all post sales queries
*Liaise with other business partners to resolve queries and improve the service to our Clients
*Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
*Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improveprofitability

Your background:
As a Customer Service Agent you have:
*Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
*Excellent communication skills, both written and verbal, and a high level of numeracy
*Experience working on multiple issues across a number of systems
*PC literate in Microsoft applications
*Strong inter-personal skills with a genuine customer focus and desire to work with people
*Proven objection handling and decision making skills

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