Technical Support Analyst (Payment Sector) - Russian Fluent

Dublin City Centre, Dublin
EUR35000 - EUR36000 per annum + Benefits
03 Jan 2019
17 Jan 2019
Amanda Ferreira
Job Type
Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

With approximately 373,000 people serving clients in more than 120 countries, they drive innovation to improve the way the world works and lives.

Job Title: Technical Support Analyst (Payment Sector)

Our team provides technical expertise across all our client's products to support our global Sales, Business Development and Partnerships teams. You'll be responsible for the support of our partners in the Payments sector. You'll collaborate closely with our client's engineering and finance groups to create or document technical solutions and provide issue resolutions that enable customers to continue benefiting from the service.

● Monitor, identify and troubleshoot issues for partners integrations
● Act as point of contact to discuss post-launch issues with partners
● Accurately maintain case management system, and record the status of work
● Utilize debugging tools to fix or triage partner issues autonomously
● Identify when cases require escalation and engage with higher support tiers to hand off cases
● Follow documented process flows and playbooks to resolve partner issues

Preferred Credentials and Experience:

● Computer science degree or equivalent experience
● Excellent written and verbal communications skills in English and Russian is a must.
● Must have knowledge of SQL, Linux and JAVA operation system.
● Experience in analysis, troubleshooting, and problem solving
● Impeccable attention to detail and process oriented.
● Must proactively communicate status across various teams including technical and non-technical partners.
● Programming or scripting experience is a plus.
● Payments or Banking industry experience is a plus
● Previous experience with regular expressions is a plus.

Location: Dublin 3 - Ireland

Disclaimer: Please also note that our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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