Technical Support Analyst (Payment Sector) - Russian Fluent
- Employer
- Manpower Ireland
- Location
- Dublin City Centre, Dublin
- Salary
- EUR35000 - EUR36000 per annum + Benefits
- Closing date
- 17 Jan 2019
View more
- Sector
- Administration and Business Support, IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
With approximately 373,000 people serving clients in more than 120 countries, they drive innovation to improve the way the world works and lives.
Job Title: Technical Support Analyst (Payment Sector)
Our team provides technical expertise across all our client's products to support our global Sales, Business Development and Partnerships teams. You'll be responsible for the support of our partners in the Payments sector. You'll collaborate closely with our client's engineering and finance groups to create or document technical solutions and provide issue resolutions that enable customers to continue benefiting from the service.
Responsibilities:
● Monitor, identify and troubleshoot issues for partners integrations
● Act as point of contact to discuss post-launch issues with partners
● Accurately maintain case management system, and record the status of work
● Utilize debugging tools to fix or triage partner issues autonomously
● Identify when cases require escalation and engage with higher support tiers to hand off cases
● Follow documented process flows and playbooks to resolve partner issues
Preferred Credentials and Experience:
● Computer science degree or equivalent experience
● Excellent written and verbal communications skills in English and Russian is a must.
● Must have knowledge of SQL, Linux and JAVA operation system.
● Experience in analysis, troubleshooting, and problem solving
● Impeccable attention to detail and process oriented.
● Must proactively communicate status across various teams including technical and non-technical partners.
● Programming or scripting experience is a plus.
● Payments or Banking industry experience is a plus
● Previous experience with regular expressions is a plus.
Location: Dublin 3 - Ireland
Disclaimer: Please also note that our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Interested?
Send your CV to [email protected]
With approximately 373,000 people serving clients in more than 120 countries, they drive innovation to improve the way the world works and lives.
Job Title: Technical Support Analyst (Payment Sector)
Our team provides technical expertise across all our client's products to support our global Sales, Business Development and Partnerships teams. You'll be responsible for the support of our partners in the Payments sector. You'll collaborate closely with our client's engineering and finance groups to create or document technical solutions and provide issue resolutions that enable customers to continue benefiting from the service.
Responsibilities:
● Monitor, identify and troubleshoot issues for partners integrations
● Act as point of contact to discuss post-launch issues with partners
● Accurately maintain case management system, and record the status of work
● Utilize debugging tools to fix or triage partner issues autonomously
● Identify when cases require escalation and engage with higher support tiers to hand off cases
● Follow documented process flows and playbooks to resolve partner issues
Preferred Credentials and Experience:
● Computer science degree or equivalent experience
● Excellent written and verbal communications skills in English and Russian is a must.
● Must have knowledge of SQL, Linux and JAVA operation system.
● Experience in analysis, troubleshooting, and problem solving
● Impeccable attention to detail and process oriented.
● Must proactively communicate status across various teams including technical and non-technical partners.
● Programming or scripting experience is a plus.
● Payments or Banking industry experience is a plus
● Previous experience with regular expressions is a plus.
Location: Dublin 3 - Ireland
Disclaimer: Please also note that our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Interested?
Send your CV to [email protected]
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