Field Service Engineer

The Role:

Reporting to the Technical Service Team Lead, you will provide product and technical
support customers in a Dublin-based territory. The technical service
team is responsible for installing and maintaining coffee brewing equipment at customer
sites to a standard that ensures delivery of our product to end consumer at the optimum
quality.

Equipment Installation & Maintenance
▪ Carry out site survey & installation of coffee equipment, liaising with Sales / Quality colleagues
and customers to deliver successful outcomes.
▪ Ensure effective trouble-shooting and resolution of technical issues at customer sites. Fix first
time where possible.
▪ Refurbish second-hand equipment to extend its useful life.
▪ Make economic use of spare parts. Maintain accurate van stock-holding and complete regular
stock takes.
▪ Maintain accurate recording and reporting of spare parts usage / service requests / etc. using
SAP.
▪ Ensure service activities comply with all relevant health, safety, hygiene, quality assurance and
environmental legislation. Maintain high standards of safety and housekeeping to ensure work
area, tools, vehicle and equipment are maintained in a safe and clean condition.
▪ Assist in the validation of new equipment including acceptance trials, debugging etc.

Customer Service
* Take responsibility for the technical support of all customers in your territory.
* Support customers and exceed their expectations related to equipment supply and
maintenance.
* Provide guidance and knowledge to customers on the correct operation and basic
maintenance / cleaning of their coffee equipment.

Please send CVs to [email protected]