Customer Service Agents

Location
Dublin
Salary
EUR24 - EUR26 per annum
Posted
04 Jan 2019
Closes
25 Jan 2019
Ref
CSGS
Contact
Graham Shiels
Job Type
Permanent
Hours
Full-time
Client. Team. Win. Innovate.

We actively look for prospects who:
*Are passionate about client success.
*Enjoy collaborating with others.
*Strive to exceed expectations.
*Move boldly in the quest for superior and best in market solutions.

If this sounds like you, then you may be a great fit.

You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:
Constantly strive for Client satisfaction, quality and service levels targets
*Work with our Corporate and Public Service Client base to resolve all post sales queries
*Liaise with other business partners to resolve queries and improve the service to our Clients
*Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
*Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase revenue
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve profitability

Send CVS to graham.shiels@manpower.ie

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