Customer Service Agent - English - Clonakilty (Co Cork)

Location
Cork
Salary
EUR21000 - EUR22000 per annum
Posted
08 Jan 2019
Closes
15 Jan 2019
Ref
CPT
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is a leading European provider of business process management and integrated professional support service solutions, comprised of 67,000 dedicated staff across Ireland, the UK, Europe, South Africa and India.

Duties & Responsibilities:

 Work as part of a team that delivers a superior quality of service on a continuous basis.
 Work as part of a team to ensure all Service Level Agreements (SLA's) are met for contract.
 Demonstrate excellent written and oral communication skills.
 Be committed to exceptional Customer Service Delivery.
 To learn and understand the customer business and be committed to being a real part of that.
 To meet all set targets.
 To achieve high quality scores.
 To be committed to continuous improvement.
 Be open to new and alternative work practices.
 Take direction from Supervisor/Manager and engage in both one to one and team meetings.
 Liaising with clients in relation to all delivery aspects of contract, as and when required.
 Liaise effectively with other departments both internally and externally with the client.
 Any other operational duties as may be required from time to time


Experience and Attributes Required:


 Fluent written and spoken English
 Good geographical knowledge of Ireland
 Proven experience in a customer service environment
 Excellent communication skills
 Ability to work to tight deadlines
 Self-motivated with good organisational skills
 Attention to detail
 Good organisational skills (time management)
 Proficient in MS office
 Fluent in Spoken Irish an advantage

This is an excellent opportunity for an energetic and self-driven individual to join a fast-growing company with excellent career path!

Location: Clonakilty, West Cork

Salary is €21,600 with rise of €1,100 after probation + Benefits

Working hours: 40hrs per week, shifts between 8.30am & 6.30pm

Sounds interesting? Apply today at valentina.veronica@manpower.ie

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