French TEAM LEAD

Location
Dublin
Salary
Up to EUR36000 per annum
Posted
08 Jan 2019
Closes
15 Jan 2019
Ref
cog
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
Currently looking for a French speaking Team LEAD to join our clients team within a Fortune 500 Company based in Dublin 3.

Your objective will be to help manage delivery of BPO / Contact Centre projects onsite at a very prestigious Technology client of ours. The Program is a very rapidly growing BPO piece of work where we expect to grow headcount across the globe.


Responsibilities
*Team leading responsibilities, including work schedule adherence, SLAs, daily, weekly & quarterly targets
*Assigning & allocating work between team members to ensure effective load balancing
*Managing both internal & external stakeholders
*Leading client meeting on a weekly basis on process status, health, etc
*Creating Weekly, monthly & quarterly dashboards
*Partnering with account managers to drive improvements
*Communication to team and senior leadership on project development, timelines, and results.
*Work closely with other support functions including HR, Quality for driving improvements in the process
*Getting a hold on the core activities of the process

Communication
*Diligently documents campaign optimization recommendations (using tracking and notes docs) to ensure that clarity on the current and past state of campaign is available to all stakeholders at any given point in time (and recurrence of any negatively impactful changes is avoided).
*Sets appropriate expectations for all deliverables and alerts CMs if any deliverables are going to be delayed.
*Provide decision enabling insights in addition to or along with data along with the ability to use graphical methods and tools to present numbers and trends to tell a compelling story.
*Demonstrates comfort using email, Google Drive and Google Hangouts.
*Demonstrates solid English pronunciation and projects confidence when speaking.

Requirements
*2 - 3 years of team leading responsibility along with client-facing experience in account management.
*Exposure to and experience of having worked for global clients and a good understanding of cross-cultural context and international brands.
*High degree of MS Excel & PPT proficiency (including advanced features such as Functions and Pivot Tables)
*Proven ability to become expert in new technologies in a short time frame.
*Strong communication skills with a proactive and positive approach to tasks.
*Objective and analytical approach to decision making
*Strong work ethic and ability to work with minimal supervision

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