Customer Experience with Danish/Dutch/German/Hebrew

EUR26000 - EUR27000 per annum
11 Jan 2019
18 Jan 2019
Bianca Petri
Job Type
Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
Providing product and tool support to improve the overall experience and drive higher product adoption and spend
Ability to identify trends and solve problems facing multiple SMB clients
Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
Provide vital product insights and feedback on client products

Profile Attributes:

Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Focus on SMB customer satisfaction by driving the right product adoption for the right customer
Consultative selling and customer empathy mind-set
Self-driven with attention to detail and follow-through
Ability to multi-task and work under pressure
Excellent communication skills: verbal, written, listening skill
Required Skills and Experience

Familiarity with online advertising products and social media
Fluency in English AND full fluency in another language
Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience

HTML, CSS, JavaScript, Data Optimization
BA or BS in Marketing, Economics, Computer Science or other related field
Work experience with internationally distributed teams

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