RUSSIAN TECHNICAL SUPPORT

Responsibilities

● Monitor, identify and troubleshoot issues for partners integrations
● Act as point of contact to discuss post-launch issues with partners
● Identify opportunities for process improvements
● Accurately maintain case management system, and record status of work
● Utilize debugging tools to fix or triage partner issues autonomously
● Identify when cases require escalation, and engage with higher support tiers to handoff cases
● Follow documented process flows and playbooks to resolve partner issues
● Ensure prompt and proper resolution of technical challenges
● Document new processes and keep documentation up to date

Preferred Credentials and Experience

● Computer science degree or equivalent experience
● Minimum of 2 years of professional experience in technical support role
● Excellent written and verbal communications skills in English and Russian is a must.
● Working knowledge on SQL and Linux operation system.
● Experience in analysis, troubleshooting, and problem solving
● Impeccable attention to detail and process oriented.
● Ability to multitask under pressure in an ever changing environment
● Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions
● Be able to work as an individual as well as a contributor to a close team
● Be able to use critical thinking and take initiative on action items
● Must proactively communicate status across various teams including technical and non technical partners.
● Programming or scripting experience is a plus..
● Payments or Banking industry experience is a plus
● Previous experience with regular expressions is a plus.
● Excellent time management and organization skills