Loyalty and Care services - Hospitality - German or Dutch team

Location
Cork, Cork City
Salary
EUR21000 - EUR22000 per annum + Bonus + Benefits
Posted
20 Feb 2019
Closes
20 Mar 2019
Ref
MT
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client is a global leading lodging company with many properties in 127
countries and territories. The Cork branch is currently recruiting for enthusiastic Sales & Service Associates.

The role: Loyalty and Care Associate

To support the Loyalty & Care Services Desk by offering polite, friendly and helpful services to the guests, making reservations, answering queries on the Loyalty programme.

Duties and Responsibilities:

* Verify all reservation information with customers to ensure accuracy.
* Explain guarantee and cancellation policies to customers.
* Input and access data in the reservation system by entering correct information into proper fields.
* Understand Case Management essentials
* Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
* Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
* Provide personalised service to our customers

Position Pre-requisites:
* Fluency in English and German or Dutch.
* Second Level/Leaving Certificate equivalent.
* At least 1 year related work experience.

Location: Cork - Blackpool

Interested?
Apply by sending your CV to amanda.ferreira@manpower.ie

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