Team Leader - Digital Marketing - Trust and Safe team
- Employer
- Manpower Ireland
- Location
- Dublin, Dublin North
- Salary
- EUR32000 - EUR38000 per annum + Bonus + Benefits
- Closing date
- 20 Mar 2019
View more
- Sector
- Administration and Business Support, Management and Executive, Marketing and PR
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client has been a tremendous success story globally over the last 20+ years.
They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
The role: Team Leader/Quality Coach
The Team Leader will be responsible for supporting the Associates with their day to day, and to coach each aspect of their performance, with a particular focus on quality and accuracy. The TL/QA will also aggregate audit findings from all analysts and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
Responsibilities:
- Be comfortable understanding social media and the way they work.
- Use problem-solving skills to continuously deliver value to our client's requirements.
- Deal with topics that will be very pertinent with global issues around social values, free speech and health and safety.
- Eye for detail, appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms.
- Passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Education:
* BA/BS degree or equivalent experience
Minimum Qualifications:
* 2 to 4 years working in a service/customer service/sales organization
* A minimum of 1year in Leading a Team and coaching performance
* Excellent communication skills - written and oral
* Client-focused and solution-oriented; good problem solving and analytical skills
* Ability to collaborate and work effectively with cross-functional teams
* Demonstrates the ability to coach and provide feedback to analysts
Preferred Qualifications:
* Experience in online advertising at a major media agency or publisher
Location: Dublin 3 (East point)
Permanent contract
*Working hours: 10 PM to 7 AM*
*Obs: The company does not sponsor visa.
If you are interested in developing your career faster in a great environment, send your CV to [email protected]
They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
The role: Team Leader/Quality Coach
The Team Leader will be responsible for supporting the Associates with their day to day, and to coach each aspect of their performance, with a particular focus on quality and accuracy. The TL/QA will also aggregate audit findings from all analysts and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
Responsibilities:
- Be comfortable understanding social media and the way they work.
- Use problem-solving skills to continuously deliver value to our client's requirements.
- Deal with topics that will be very pertinent with global issues around social values, free speech and health and safety.
- Eye for detail, appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms.
- Passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Education:
* BA/BS degree or equivalent experience
Minimum Qualifications:
* 2 to 4 years working in a service/customer service/sales organization
* A minimum of 1year in Leading a Team and coaching performance
* Excellent communication skills - written and oral
* Client-focused and solution-oriented; good problem solving and analytical skills
* Ability to collaborate and work effectively with cross-functional teams
* Demonstrates the ability to coach and provide feedback to analysts
Preferred Qualifications:
* Experience in online advertising at a major media agency or publisher
Location: Dublin 3 (East point)
Permanent contract
*Working hours: 10 PM to 7 AM*
*Obs: The company does not sponsor visa.
If you are interested in developing your career faster in a great environment, send your CV to [email protected]
You need to sign in or create an account to save a job.
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