Team Leader - Trust and Safe area - Night hours

4 days left

Location
Dublin North, Dublin
Salary
EUR38000 - EUR39000 per annum + Bonus + Benefits
Posted
06 Mar 2019
Closes
27 Mar 2019
Ref
CG
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client has been a tremendous success story globally over the last 20+ years.

They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

The role: Team Leader/Quality Coach

The Team Leader will be responsible for supporting the Associates with their day to day, and to coach each aspect of their performance, with a particular focus on quality and accuracy. The TL/QA will also aggregate audit findings from all analysts and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.

Responsibilities:

- Be comfortable understanding social media and the way they work.
- Use problem-solving skills to continuously deliver value to our client's requirements.
- Deal with topics that will be very pertinent with global issues around social values, free speech and health and safety.
- Eye for detail, appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms.
- Passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Education:
* BA/BS degree or equivalent experience

Minimum Qualifications:
* 2 to 4 years working in a service/customer service/sales organisation
* A minimum of a year in Leading a Team and coaching performance
* Excellent communication skills - written and oral
* Client-focused and solution-oriented; good problem solving and analytical skills
* Ability to collaborate and work effectively with cross-functional teams
* Demonstrates the ability to coach and provide feedback to analysts

Preferred Qualifications:
* Experience in online advertising at a major media agency or publisher

Location: Dublin 3 (East point)
Permanent contract

*Working hours: 10 PM to 7 AM*
*Obs: The company does not sponsor visa.

If you are interested in developing your career faster in a great environment, send your CV to amanda.ferreira@manpower.ie

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Would you accept work from 10 PM to 7 AM?


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