IT Service Desk Engineer

EUR28000 - EUR30000 per annum
06 Mar 2019
03 Apr 2019
Livia Stasakova
Job Type
One of the biggest providers of information and communication technology located in Citylink Business Park is looking for a new addition to their Service Desk Support team. Become the newest member and help them support 550 users.

Your job will be:
*Service desk - call logging, tracking, resolution, and metrics of the helpdesk.
*To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile etc.
*Troubleshooting network connectivity issues LAN/WAN and WIFI.
*Ownership of issues to resolution with both internal and external suppliers.
*Ensures that requests for assistance are responded to in a timely manner.
*Administration & configuration for all user accounts for all staff onboarding and offboarding to include active directory, email and all requested applications.
*Takes responsibility for projects as assigned i.e. timelines and deliverables.
*Day to day management of the helpdesk - dealing with cases from inception to completion.
*To provide detailed reports on all user accounts, roles & rights when required.

To be a good fit you need:
*At least 1 years' experience within an IT helpdesk role
*Comfortable working with Microsoft Office 365, Exchange, Skype and Active Directory
*Good working knowledge of laptop and desktop hardware
*Basic knowledge of TCP/IP networking and understanding of switching and firewalls
*Microsoft 365, Intune, AutoPilot, Windows10 administration or ServiceNow experience is a bonus
*The ability to work effectively as part of a team, to multitask and to prioritize work

For your great work you can expect:
*Salary between €28,000 - €30,000
*Permanent contract
*Health insurance
*Sick pay scheme
*And many more

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