Technical Support Specialist - Dutch

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
12 Mar 2019
Closes
09 Apr 2019
Ref
01
Contact
Maud Boonekamp
Job Type
Permanent
Hours
Full-time
You will be part of an vibrant team with employees from all over the world. As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solutions.

Key Responsibilities:

* Act as the primary country contact for customers on all escalations
* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Validate Customer details and requirements on data entry, categorise and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls


Key Skills and Experience:

* A-Level Education / Leaving Certificate or equivalent
* Fluency in English and Dutch
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc)
* Skill and competency at providing professional technical telephone support
* A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level
* Can demonstrate effective interactive skills and ability to work as part of a team
* Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
* Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
* Excellent team player with a committed approach to teamwork and customer responsibilities.


For your great work you can expect:

* Competitive salary and benefits
* Attractive relocation package (compensation, 2 weeks hotel accommodation and assistance with finding permanent accommodation)
* Assistance from a buddy who will mentor you and help you settle in the company
* Excellent working environment where there is a strong focus on a work/life balance
* Wellness program where you can receive advice on areas such as health and fitness, financial management and career guidance.
* Social club, the possibility to attend regular company events

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